Case study · Shopify Plus

Search, stock, and two storefronts for Screwfix

Shopify Plus store for Screwfix: Algolia search, live inventory, and separate B2B and B2C accounts, with fulfillment through ShipStation and QuickBooks. Delivered in five months in 2024.

Tech stack

  • Shopify Plus
  • Liquid
  • JavaScript
  • Algolia
  • Klaviyo
  • ShipStation
  • QuickBooks
Duration
5 months
Year
2024
Category
Shopify Plus

01 — The challenge

What did the client need?

Screwfix sells hardware and tools to trade and retail customers, across suppliers and delivery options. A title search cannot carry a catalog this wide, and stock that is not live means an order is promised before anyone knows it can ship.

02 — The solution

What did we build?

We built a Shopify Plus store with Algolia search and filtering, real-time inventory, and separate B2B and B2C account portals. Supplier feeds and ShipStation fulfillment sit behind the order, QuickBooks takes the books, and Klaviyo runs the customer email. Delivery tracking stays on the account, on a storefront that works on a phone.

03 — Key features

What's inside

Key features

01

Search and filtering

Algolia search is built for a hardware catalog, with filters that match how trades specify a part.

02

Live inventory

Availability is real-time, so the store does not sell stock it cannot see.

03

B2B and B2C portals

Trade and retail accounts share the catalog and keep their own pricing and history.

04

Supplier integration

Orders can draw on more than one supplier instead of a single warehouse list.

05

Order fulfillment

Fulfillment runs through ShipStation once the order is paid.

06

Delivery tracking

The customer account shows where the order is, not only that it was placed.

07

Accounts

Account management covers both the trade desk and the retail shopper.

08

Mobile

The storefront is built to be used on a phone, which is where a lot of trade lookups happen.

04 — Results and impact

What changed after launch

+45%

Conversion rate

+78%

Search efficiency

+120%

Order processing

94%

Customer satisfaction

05 — Architecture

How the pieces connect

  1. 01Algolia search
  2. 02Live inventory
  3. 03B2B or B2C account
  4. 04ShipStation

Tech stack

  • Shopify Plus
  • Liquid
  • JavaScript
  • Algolia
  • Klaviyo
  • ShipStation
  • QuickBooks